We accept VISA, JCB, MASTER, AMEX, UFJ NICOS and other.
Q.Do you have a parking lot?
Yes, we do. For standard-sized car 400 JPY, motorcycle 100 JPY, micro bus 800 JPY. (*per night)
Q.Can I send baggage ahead of arrival?
Yes, we will keep it until your arrival. Please write the following on the express courier service slip.
1. Name of the guest with reservation
2. Date of arrival. Please bring the slip copy when arriving.
1-6-1 Akanko Onsen, Akan-cho, Kushiro-shi, Hokkaido 085-0467
Forest of Akan Tsuruga Resort HANAYUUKA
Q.Please introduce the cancellation policy.
8 to 14 days before check-in: 10% of the accommodation fee
2 to 7 days before check-in: 30% of the accommodation fee
Day prior: 50% of the accommodation fee
Cancellation on the day of check-in or no show: 100% of the accommodation fee
*The regulation specified will be applied for tourist products reserved alongside accommodation. →Please see the Accommodation Terms and Conditions for details.
Please visit the Tsuruga Adventure Base SIRI activity counter offering activities for superb experience of Lake Akan in all seasons at the ground floor of our sister hotel Lake Akan Tsuruga Wings. Please see here for details.
Q.Is it possible to use express courier service?
Yes, it is available. Payable boxes for sending are also available.
Q.Is it possible to keep the luggage at the hotel after check-out?
Yes, please ask at the front desk.
Q.Are there any non-smoking rooms?
All the rooms are non-smoking from April 2020. (Including electronic cigarettes and heated tobacco products) *Please smoke at the location designated for smoking.
Q.What kind of amenities are included in the room?
Yukata, bath towel, face towel, shampoo, conditioner, body soap, toothbrush, etc.
Q.Is there anything available for rent?
It is possible to rent a humidifier, aroma pot and similar. As other, rentable equipment for workation we provide external monitor display (HDMI cable), microphone for teleconference, speakers, various lights, camera, lap desk with cushion, extension cables, USB hub, etc. (Payable: 1,650 JPY/full set)
Q.Please tell me where is the restaurant.
Hana Buffet Harmony, the buffet restaurant on the ground floor offers delicious buffet menus for dinner and breakfast.
Q.Is it possible to eat in the room?
Unfortunately, it is not possible to eat in the room.
Q.Is it allowed to smoke in the restaurant?
Hana Buffet Harmony, the buffet restaurant on the ground floor is non-smoking.
About Hot springHot Springs
Q.Does the hotel have communal baths?
Please visit the the grand onsen bath on the second floor with thermal water flowing directly from the spring source.
Q.What are the operating hours of the grand baths?
Grand baths operate from 3 PM to next morning at 9:30.
Q.Does the thermal water flow directly from the spring source?
Yes, our facility uses the natural thermal water flowing directly from the spring source. Thermal water quality is simple hot spring.
Q.Are there towels available at the grand baths?
Towels are not available at the grand baths, so please bring the bath and face towels from your room.
Q.Is there a sauna?
Open from 3 PM to 10 PM.
Q.Is bathing prohibited in case of any diseases?
Please refrain from bathing when having the following conditions. Acute disease (in case of fever), active tuberculosis, malignant tumor, serious cardiac disease, respiratory and renal insufficiency, hemorrhagic disease, serious anemia, pregnancy (particularly early and late-stages)
Q.I have tattoos (including stickers) and I was wondering if I may enter the grand baths?
Guests with tattoos (including stickers) are kindly requested to refrain from entering the grand baths. We thank you for your understanding.
Q.Is it also possible to use the grand baths at Akan Yuku No Sato Tsuruga and Akanko Tsuruga Wings?
Internet is available in the rooms and at the lobby, but since this is a Wi-Fi internet connection, there might be some disruptions depending on the connection status.
Q.Is there a shuttle bus service from the station and airport?
Depending on the season and the itinerary it it possible to use the shuttle buses from Sapporo, Obihiro, Abashiri, Kitami and Kushiro directions. For details please contact the reservation center. TEL:+81-154-67-2500
Q.Can you order a taxi?
Yes. Please ask the front desk staff.
Q.Is there a hospital nearby?
Akankohan Medical Center is a 5 minute drive away. At night and during the holidays, night emergency service is available within Kushiro City, hour and a half away by car.
Q.Are there any convenience stores in the area?
Lawson is about a 3 minute walk away.
Q.Is there a bank or an ATM nearby?
Post office and Kushiro Shinkin Bank ATMs, as well as the one inside the convenience store, are all only about a 5 minute walk away.
About AnniversarySpecial Celebrations & Anniversaries
Q.We are thinking of staying over for anniversary. Can you help with the preparation?
We will be delighted to prepare cakes, champagne, flowers and other requirements as per your request. We provide various ideas for an enjoyable anniversary with family, friends and loved ones. For details please call. TEL.+81-154-67-2500